Last Updated: September 9th, 2026
Victor and Julie is an older-adult care navigation service that helps families across the United Kingdom find the right support, products, and professional guidance for their loved ones. For any questions about how we handle your information, you can reach us at: info@insidehealth.news
We collect different types of personal information depending on how you interact with us.
Information you give us directly. When you take our Care Clarity Check quiz, sign up for our newsletter, or get in touch through our contact form, you may share your name, email address, and answers to questions about your care situation. These quiz responses help us understand what stage of care your family is at so we can point you towards the most relevant guidance and resources.
Information collected automatically. When you visit our website, we automatically collect certain technical information. This includes your IP address, browser type, device type, which pages you visit, how long you spend on those pages, and the website that referred you to us. We collect this through cookies and similar technologies (more on that below).
Information from third parties. If you arrive at our site through a partner organisation or referral link, we may receive basic referral data such as the source of your visit.
We do not knowingly collect personal information from children under 16. Our services are designed for adults navigating care decisions for older family members.
Under the UK General Data Protection Regulation (UK GDPR), we need a lawful reason for processing your personal data. Here is what we collect, why, and the legal basis we rely on.
When you complete the Care Clarity Check, we use your responses to place you within our five-level care stratification framework and provide you with relevant recommendations. The legal basis for this is your consent, which you give when you submit the quiz.
If you sign up for our mailing list, we use your email address to send you our newsletter series, product recommendations, and care guidance updates. The legal basis is your consent. You can withdraw this at any time by clicking the unsubscribe link in any email.
We use technical and usage data to understand how visitors use our site, fix problems, and improve the experience. The legal basis is our legitimate interest in maintaining and improving our platform.
If you contact us, we use the information you provide to reply to you and help with your question. The legal basis is our legitimate interest in responding to communications.
We may process your data where we are required to do so by law, for example to comply with tax, accounting, or regulatory requirements.
Our website uses cookies to help it work properly and to help us understand how people use it.
Strictly necessary cookies keep the website functioning. These do not require your consent because the site cannot work without them.
Analytics cookies help us understand traffic patterns and how visitors move through the site. These cookies are only placed with your consent.
Affiliate cookies. Some of our product recommendations include affiliate links (for example, through the Amazon Associates programme). When you click one of these links, the retailer may place a cookie on your device to track the referral. These cookies are governed by the retailer’s own privacy policy, not ours. We earn a small commission on qualifying purchases, which helps us keep our guidance free.
You can manage your cookie preferences at any time through the cookie banner on our website, or by adjusting your browser settings.
We do not sell your personal information to anyone. We share data only where it is necessary to deliver our services or where the law requires it.
Email service provider. We use (provide ESP) to manage our mailing list and send newsletters. Your name and email address are stored on their servers. They act as a data processor on our behalf.
Website hosting. Our website is hosted on WordPress through [insert hosting provider]. They process technical data as part of hosting the site.
Analytics provider. Google Analytics processes anonymised usage data on our behalf.
Affiliate partners. When you click an affiliate link, the retailer (such as Amazon) receives referral information. We do not control what they do with it, and their own privacy policy applies.
Professional care partners. If you choose to be referred to one of our specialist partners (such as a later-life financial adviser or legal professional), we will share relevant information from your quiz results with them. We will always ask for your explicit consent before making any such referral.
Legal and regulatory bodies. We may disclose your information if we are legally required to do so, for example in response to a court order or regulatory request.
Our primary audience is in the United Kingdom. However, some of the third-party services we use (such as our email provider or analytics tools) may store or process data outside the UK. Where this happens, we ensure that appropriate safeguards are in place, such as UK International Data Transfer Agreements or equivalent measures recognised by the Information Commissioner’s Office (ICO).
We do not keep your personal data for longer than we need it.
Quiz responses: retained for as long as your account or subscription is active, plus 12 months after your last interaction with us.
Email subscriber data: retained for as long as you remain subscribed. If you unsubscribe, we remove your data from our active mailing list within 30 days, though some records may be kept for a short period to comply with legal obligations or to honour your unsubscribe request.
Website analytics data: anonymised and retained in line with our analytics provider’s standard retention policy.
Contact form enquiries: retained for up to 12 months after resolution.
Under the UK GDPR, you have the following rights in relation to your personal data:
The right to be informed. You have the right to know how we collect and use your data. This privacy policy is how we fulfil that.
The right of access. You can ask us for a copy of the personal data we hold about you.
The right to rectification. If any of your data is inaccurate or incomplete, you can ask us to correct it.
The right to erasure. You can ask us to delete your personal data in certain circumstances.
The right to restrict processing. You can ask us to limit how we use your data in certain circumstances.
The right to data portability. You can ask us to provide your data in a structured, commonly used format so you can transfer it to another service.
The right to object. You can object to our processing of your data where we rely on legitimate interest as the legal basis.
Rights related to automated decision-making. Our Care Clarity Check quiz uses your answers to place you in one of five care levels. This is a form of automated profiling. You have the right to request human review of this categorisation at any time.
To exercise any of these rights, please email us at [placeholder]. We will respond within one month.
If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, or alteration. This includes using SSL encryption on our website, restricting access to personal data to authorised personnel only, and choosing reputable third-party processors who maintain appropriate security standards.
No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.
Our website contains links to external websites, including affiliate product pages, partner organisations, and third-party resources. Once you leave our site, we have no control over how those websites handle your data. We encourage you to read the privacy policy of any website you visit.
If you have any questions about this privacy policy or how we handle your personal data, please get in touch:
If you have any questions about these Terms & Conditions,
please contact our legal compliance team:
victorandjulie.com
